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Frequently Asked Questions

 Ordering Products


Text or message

You can text me at 208-490-2764 or send an message through our contact link.

What to include in your order

For each product you desire include the product name, size desired and quantity. For tinctures: if you want a dropper you will need to order one.

What will happen next

A quote, including shipping, will be returned to you and a payment method will then be determined.

 How do I contact customer support


 You can reach our customer support team by emailing mtnwestproducts@protonmail.com, calling 208-490-2764, or by  using the contact link on our website.

 We’re committed to providing prompt and effective solutions to ensure your satisfaction..

 What is your return policy


We offer a 30-day return policy for all products only if an incorrect item was sent. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

 How do I take your product


 It would be best to contact us if you have specific questions about taking or using our products.

 A general guideline is to first test for sensitivity. Put a drop on your skin on the inside of your upper arm. Next try a drop or  two under your tongue. Once you are sure you are not sensitive to the herb(s) then you should take a small portion, 10-15    drops two or three times a day for several days. Increase a few drops a day until you get results. If you are not getting  results you expect then please contact us.